FAQ

 

Frequently Asked Questions

 

Is Experience Required to Ride?

Nope, we will show you how to operate safely! Experience on Bike, Motorcycle, Snowmobile are also helpful

Is There A Weight or Height Limit?

While there is no height limit, our PWC have a weight limit of 375 lbs

What Ages Are Allowed?

16 to drive. Children between 10-15 must ride with an adult.
(Boaters license or experience is preferred)
This is less about Age and more about ability and willpower.

How Long Does The 3 Hr Tour Go For?

Door to door will be approximately 3 hrs, the faster you are ready, more time on the water.

What Is Your Refund Policy?

3 Hr Juneau Adventure: 7 days prior to your adventure for a full refund minus $50 in fees
Overnight Expeditions: Please see your confirmation email

What Happens If It Rains On Our Jet Ski Tour?

This is an ADVENTURE not a vacation, We ride Rain or Shine.

When Do You Cancel A Jet Ski Tour?

High Winds with Small Craft Advisory are about the only thing that we will cancel a tour over, if this occurs you will receive full refund for 3Hr adventures, our Overnights have a “weather day” built into your itinerary for holdover if necessary

I Have an Injury, Is It Ok For Me To Participate?

This is a sport, we ask that you consult your physician and also require folks to be in good physical condition to participate. Although not a grueling experience, This is different from your casual day at the lake.

What Do You Mean By “Good Physical Condition”?

We have taken customers from all walks of life and with many conditions, our oldest being 87 and youngest 10! That being said we do not recommend this if you’re not physically active with a mind for adventure and a willing spirit!

Can We Ride Tandem?

Yes, however the child must be string enough to hold on while riding behind the driver at all times. Adults must not exceed combined weight limit of 375lbs. Keep in mind this is the Ocean.

Can We Freeride On The Jet Skis?

This is a guided tour, while we don’t typically ride single file, you must follow your guide and remember that WE are setting out on an adventure as a team and will travel as such. Please adhere to the rules set forth by your guide and the laws of the water at all times.

How Fast Do We Go?

We will average around 35-40 mph. However there will be times when we are in idle with no wake and times where we can”open it up”

Is JetSkiing Here Safe?

Contrary to our name, Safety is always at the forefront. All of our guides are highly trained with years of experience in the outdoor adventure industry. You are in good hands but should always ride within your ability.

What Should I Wear?

We recommend a good pair of wool or synthetic long base layer ands socks. A pair of sunglasses with safety lanyard (chums, etc)
A thin face covering and a ball cap. *Overnights will receive a gear list

What Should I Bring?

Nothing you cant see yourself losing to the deep!
Leave the jewelry and Gucci shades.. lol
Waterproof camera or phone with lanyard, sunscreen, water.
Cash tip for your guides

Do We Stop For Lunch?

3 Hr Juneau Adventure: No, we recommend eating before or after your trip at one of our delicious local restaurants.

Overnight Expeditions: we provide a snack bag for on water days, eat whenever we take a ride break, fuel stops, or photo ops.

Where Can I Use The Restroom While Out On Water?

We recommend using the restroom before your adventure begins, we do not stop at a designated bathroom but feel free to relieve yourself (#1 only) in the water any time we stop. The solution to pollution is dilution!

What Happens If I’m Traveling Solo?

You will make new friends! We will pair you with people you more than likely have a LOT in common with. Embrace the Adventure!

Can I Rent A Jet Ski Without A Guide?

No, we are a guided tour company

When Should I Book?

Yesterday! We often times sell out a year in advance.
Call 907-500 5453 today to get the best pricing and updates.

When is The Best Time To See Wildlife?

Unfortunately we cannot guarantee whales, dolphins, bears, etc.
We do see many different species of Birds including Bald Eagles and will typically see seals, otters and we often get amazing opportunities for breaching and bubblenet feeding!

What If I Still Have Questions!?

Call or text (907)-500-5453 (also available on Whatsapp)
Or Email [email protected]
For any and all Questions that you may have!
You can also Call (916)-990-4713

What Else Should We Do While in Juneau?

We Highly Recommend contacting Keli’s Concierge
Check out bookalaskaexcursions.com or Call (907) 723-4890

Juneau Tours for Mendenhall Glacier Shuttle, City Trolley, and More
juneautours.com or Call (907) 723- 9209

Juneau Taxi for getting around downtown and up valley!
Call (907) 586-1111

BOOK NOW